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GloCoach
LANCE Program · Information Guide
GloCoach
Launch Information Session

LANCE · Observation Based Assessment

An AI-powered behavioral assessment platform — helping organizations understand real leadership behaviors and connect people decisions to business outcomes

About GloCoach

The AI-powered leadership accelerator trusted by global enterprises

🌐

Who We Are

GloCoach was founded in 2018 as an AI-driven, human-centric talent development platform. We specialize in leadership profiling and accelerated talent development, serving 100+ global enterprise clients including Nike, Nestlé, Keppel, and Siemens.

🤖

What is LANCE?

LANCE is GloCoach's AI consultant who conducts talent assessment interviews through the GloCoach mobile app. Trained on years of talent data, LANCE interviews participants in a natural conversation — then generates individual and team-level leadership profile reports.

📊

What is OBA?

OBA (Observation Based Assessment) is GloCoach's proprietary methodology. Unlike traditional surveys, OBA gathers real behavioral insights through AI-driven interviews, then maps them across 32 global leadership competencies to produce a deep, actionable profile for each individual.

32
Leadership Competencies
400+
Executive Coaches
100+
Enterprise Clients
+40%
Avg. Competency Improvement
14
Interview Languages

The GloCoach Leadership Model (GCLM)

32 globally validated competencies across three development dimensions

Developing Yourself
Allocates Time
Communicates with Credibility
Demonstrates Resilience
Displays Courage
Embodies Functional Expertise
Exhibits Emotional Intelligence
Manages Details
Manages Projects
Projects Executive Presence
Shows Curiosity
Developing Relationships
Builds Followership
Collaborates Across Boundaries
Delegates
Develops Talent
Focuses on Customers
Influences Others
Leads Teams
Leads with Humility
Manages Conflicts
Manages Performance
Values Diversity
Developing Your Business
Demonstrates Forward Thinking
Demonstrates Initiative
Drives Results
Embraces Change
Makes Decisions
Prioritizes
Shows Business Agility
Solves Problems
Thinks Analytically
Thinks Enterprise-Wide
Thinks Strategically

The Talent Analytics Chart

Every participant is mapped to one of four quadrants after their OBA — enabling precise people decisions

⭐ Rock Stars

High role fit, high impact. Your most valuable leaders — accelerate and expand their scope.

🌱 Coaching Candidates

Strong behavioral alignment, growing execution. High potential — targeted coaching unlocks the next level.

🔑 Core Contributors

Capable and stable — not yet in the role where they'll create maximum impact. Strategic repositioning helps.

⚠ At Risk

Behavioral misalignment or declining impact. Requires immediate leadership attention and a clear path forward.

Questions before or during the program?

Your GloCoach account manager is available throughout the engagement Contact GloCoach → info@glocoach.com
GloCoach
Process & Timeline

How the Program Works

From enrollment to report delivery — a clear 30-day journey with defined milestones

Program Timeline

Typical engagement runs 30 days from launch to report delivery

Week 1

Launch & Enrollment

  • HR confirms participant list
  • Bulk enrollment submitted
  • Information session held
  • Kickoff email sent to all
  • App download instructions shared
Weeks 1–2

Interview Phase

  • Talents complete PD interviews
  • Sponsors complete TBM interviews
  • HR monitors progress
  • Progress reminder email sent
  • Technical issues resolved
Week 3

Reports & Debrief

  • AI generates OBA reports
  • Talent Analytics Chart delivered
  • Leadership debrief session
  • Talents receive individual reports
  • Completion email sent
Week 4+

Development & Follow-up

  • Individual Growth Plans (IGPs) activated
  • Coach matching & sessions begin
  • tBase continuous feedback activated
  • Quarterly progress reviews

The LANCE Interview — 5 Steps

No surveys or forms to fill. A natural conversation, on your phone, at your convenience

01
Download the GloCoach App
Search "GloCoach" on the Apple App Store or Google Play Store and install the app. Log in using your registered work email — the system will send a One-Time Password (OTP) for verification.
💡 Make sure to use the same work email that your HR team registered for the program.
02
Set Up & Choose Your Interview Language
From the home screen, select your preferred language for the interview. LANCE supports 14 languages including English, Mandarin, Spanish, Malay, Thai, Indonesian, Cantonese, German, French, Russian, Vietnamese, Arabic, Korean, and Portuguese. Your report will be generated in the language you choose. Tap "Start Interview" to begin.
💡 The interview takes approximately 30–45 minutes. You can pause at any time and resume where you left off — no need to start over.
03
Conduct the Interview with LANCE
LANCE will guide you through a structured conversation about your real work experiences. Share specific examples — what the situation was, what you did, and what the outcome was (the SBI framework: Situation–Behavior–Impact). The more specific and honest your answers, the more accurate and valuable your report will be.
💡 To pause: tap the back arrow in the top left and select "Save Progress." Your session is saved and you can continue later from the same point.
04
Review the Summary & Edit if Needed
At the end of the interview, LANCE will display a summary of your conversation. Read through it carefully. You can edit or expand any answers directly in the app, or via the email link sent to your inbox if you prefer to review on a computer.
⚠ Once you tap "Submit," your answers are locked and cannot be changed. Review carefully before submitting.
05
Submit & Receive Your Report
When satisfied, tap "Submit." Once all interviews for a talent are complete — the talent's own interview plus all sponsor interviews — the AI automatically generates the full OBA report. The talent receives the report via the app and can download a completion certificate.
💡 Reports are typically generated within 48 hours of all interviews being submitted. Contact your HR lead if there is a delay.
See the actual screens
A quick look inside the app, in the order you'll meet them. Swipe to scroll →
Welcome to GloCoach — choose OBA
Choose OBAYour GloCoach home — tap OBA to begin
Home screen
Your homePersonal Discovery + any sponsor interviews
Start interview
StartConfirm who it's about, tap Let's Begin
Connecting to Lance
ConnectRaise your volume; Lance connects
Lance speaking
Talk with LanceShield = Lance speaks · mic = your turn
Interview completed
FinishInterview completed; Lance summarizes
Personal Discovery report
Talent report (PD)Review, edit, then Submit
Talent Builder Matrix report
Sponsor report (TBM)Strengths, growth, ideal behaviours

Enrollment & Admin (HR View)

Bulk enrollment and progress tracking are managed through the GloCoach admin portal

📋 Enrollment Steps

  • Collect talent names, emails, and sponsor pairings
  • Complete and submit the bulk enrollment form (Excel)
  • GloCoach imports the list and creates accounts
  • System sends login invitations to all participants
  • Confirm each talent's sponsor assignments are correct

📊 Progress Tracking

  • Log in to the admin portal to view real-time completion status
  • Identify talents and sponsors who haven't started
  • Use the email templates to send targeted reminders
  • Support participants who encounter technical issues
  • Notify GloCoach once all interviews are complete

Need a live walkthrough of the admin portal?

GloCoach can arrange a demo session for your HR team before launch Contact GloCoach → info@glocoach.com
GloCoach
Roles & Responsibilities

Your Role in the Program

Three types of participants — each with a clear, distinct role that makes the program work

The Three Participant Roles

Every role is essential to producing a meaningful assessment

🎯
Talent
The person being assessed
  • Download GloCoach app and log in with work email
  • Complete the Personal Discovery (PD) interview with LANCE
  • Share real work experiences — be specific and honest
  • Review the summary and submit when ready
  • Receive and read your individual OBA report
  • Discuss the report with your manager or coach
  • Engage with your Individual Growth Plan (IGP)
🔍
Sponsor
Providing observational feedback on a Talent
  • Typically the Talent's direct manager or close colleague
  • Complete the Talent Builder Matrix (TBM) interview with LANCE
  • Prepare 2–3 specific examples of the Talent's behaviors beforehand
  • Focus on observed behaviors — what you have actually seen
  • Be honest, specific, and constructive
  • Your responses are anonymized in the final report
  • Each Sponsor typically completes 1–2 Talent interviews
⚙️
HR Leader
Program coordination and operations
  • Prepare and submit the enrollment list and sponsor pairings
  • Organize and host the program launch session
  • Distribute the kickoff email and app guide
  • Monitor interview completion in real-time
  • Follow up with participants who haven't started or completed
  • Escalate and resolve technical issues with GloCoach
  • Participate in the Talent Analytics debrief with leadership

Important Information for All Participants

🔒 Data Privacy & Protection

GloCoach complies with GDPR and is certified under ISO9001. Personal data is used only to provide GloCoach services. Sponsor interview responses are anonymized in reports — your name is never attached to the feedback. Aggregated data may be used for platform analytics, but individual identities are always protected.

👁 Who Sees the Report

Sponsors: Only you can see your own interview. It is used anonymously as one of the inputs to the OBA report.

Talents: Your OBA report is shared with you and your HR representative. Your direct manager may also have access, in accordance with your firm's data privacy policy. Check with HR if unsure.

⏱ Interview Time Commitment

Talent (PD interview): Approximately 30–45 minutes. Can be completed in multiple shorter sessions — your progress is always saved.

Sponsor (TBM interview): Approximately 15–25 minutes per Talent. Allow 10 minutes beforehand to recall specific examples of the Talent's work behaviors.

🌐 Supported Languages

LANCE supports 14 languages. Select your preferred language before starting — your report will be generated in that language:

English · Mandarin · Spanish · Malay · Thai · Indonesian · Cantonese · German · French · Russian · Vietnamese · Arabic · Korean · Portuguese

Questions about your specific role?

Contact your HR coordinator or GloCoach project manager Contact GloCoach → info@glocoach.com
GloCoach
App Walkthrough

GloCoach App — Step by Step

What you will see at each stage of the LANCE interview on your phone

📱 Download: Search "GloCoach" on the Apple App Store or Google Play Store. Log in with your registered work email — you will receive a One-Time Password (OTP) to complete sign-in. Screenshots will be added here once available.

The 5-Step Interview Flow

From download to report — everything happens in the app

01
📲
Download & Log In
Search "GloCoach"
Enter work email
Receive OTP
Sign in
Step 1
Download & Login
02
🌐
Select Language
Choose interview
language from
home screen
Tap "Start"
Start Interview
Step 2
Choose Language
03
🎙
Talk to LANCE
Answer questions
with real examples
Pause anytime
Progress saved
💾 Save Progress
Step 3
Complete Interview
04
📝
Review Summary
Read LANCE's
summary notes
Edit or expand
any answers
✏️ Edit Answer
Step 4
Review & Edit
05
✅
Submit & Done
Confirm & submit
Report generated
after all interviews
Download certificate
Submit
Step 5
Submit & Receive

Quick Reference — Common Situations

🔄 Need to pause mid-interview?

Tap the back arrow (top left) → select "Save Progress." Your session is fully saved. Reopen the app anytime to continue from exactly where you left off.

✏️ Want to edit after submitting?

Once you tap "Submit," edits are not possible — the AI immediately begins processing your data. Review the full summary carefully before you submit.

🔁 Want to restart from scratch?

Tap the back arrow → select "Discard." This clears all your current progress. You can then restart the interview from the beginning. This action cannot be undone.

⏳ When will my report arrive?

Your report is generated once all interviews are complete — both your own and all your sponsors' interviews. Expect your OBA report within 48 hours of the final interview submission.

📧 Prefer editing on a computer?

After your interview, the system sends an email link so you can review and edit the summary on a desktop browser before submitting — useful for longer or more detailed responses.

🆘 Technical issues?

Contact your HR coordinator first. For app errors or login issues, email support@glocoach.com directly. GloCoach support responds within one business day.

Need a live app demo for your team?

GloCoach can run a screen-share walkthrough before your launch date Request a Demo → info@glocoach.com
GloCoach
FAQ

Frequently Asked Questions

Click any question to expand the answer

About GloCoach & LANCE

Who is GloCoach?▼
GloCoach is an AI-powered, human-centric talent development platform founded in 2018. We specialize in clarifying leadership profiles and accelerated talent development for enterprises globally, serving 100+ enterprise clients including Nike, Nestlé, Keppel, and Siemens. GloCoach combines advanced AI tools with a network of 400+ international executive coaches to deliver measurable improvements in leadership competencies.
Is LANCE a real person or an AI?▼
LANCE is GloCoach's AI consultant — not a human. It has been trained extensively on years of talent assessment data and conducts interviews via the GloCoach mobile app. LANCE speaks 14 languages and uses a structured conversational approach to gather behavioral evidence. The AI processes the interview data to generate consistent, objective leadership competency profiles.
How is OBA different from personality tests or surveys?▼
Traditional assessments rely on self-reported opinions and can be heavily influenced by the individual's own perceptions or desire to present themselves favorably. OBA uses actual behavioral interviews grounded in real work situations — focusing on what people actually do, not what they think they do. Combined with 360-degree sponsor feedback and AI analysis, OBA generates 25 million possible combinations of 3 strengths and 3 growth areas — making each profile truly personalized.

Interview Operations

TalentWhat do I need to prepare for the interview?▼
No special preparation is required. The interview is based entirely on your real work experience. We suggest finding a quiet space with 30–45 uninterrupted minutes. LANCE will guide you with questions — just respond with specific, real examples from your work. The more concrete your answers, the more precise and valuable your report will be.
SponsorWhat should I prepare before my sponsor interview?▼
Allow about 10 minutes before starting to recall 2–3 specific situations where you observed the Talent at work — both strengths and areas for improvement. Focus on behaviors you have directly witnessed (what they said or did, and what the impact was). Your responses are anonymized in the final report, so be honest and specific. Each Sponsor TBM interview takes approximately 15–25 minutes per Talent.
Do I need to fill out any forms or surveys?▼
No. The entire OBA process is interview-based — no forms, no surveys, no ratings to fill in. Simply download the GloCoach app, log in with your work email, receive the OTP, and start your conversation with LANCE directly from the app.
What if I need to stop mid-interview? Do I need to start over?▼
No. Tap the back arrow in the top left corner and select "Save Progress." Your session is saved exactly as-is. The next time you open the app, you can resume from the same point. If you want to completely restart (discard all progress), tap the back arrow and choose "Discard" — but note this cannot be undone.
Can I edit my answers after the interview ends?▼
Yes — before you submit. After the interview, LANCE shows you a summary of your responses. You can edit and expand any answers directly in the app, or via the email link to review on a computer. Once you tap "Submit," no further edits are possible as the AI immediately begins generating your report. Review carefully before submitting.

Reports & Privacy

Who can see my interview and report?▼
If you are a Sponsor: Only you can see your own interview. It is used anonymously — without your name — as one of multiple inputs in the Talent's OBA report.

If you are a Talent: Your OBA report is shared with you and your HR representative. Your direct manager may also have access, subject to your company's data privacy policies. If you are unsure who can see your report, ask your HR coordinator before the program begins.
How is my data protected?▼
GloCoach complies with GDPR and is certified under ISO9001 and other relevant data protection standards. Your personal data is used only to provide GloCoach services. It is protected with industry-standard security measures and is never shared with third parties without your consent, except as required for service delivery or by law. Aggregated and anonymized data may be used for platform analytics, but your individual identity is always fully protected.
When will I receive my report?▼
Your OBA report is generated automatically once all required interviews are complete — your own Talent interview and all assigned Sponsor interviews. Reports are typically delivered within 48 hours of the final interview submission. You will receive it via the GloCoach app and can also download a completion certificate.
HRHow can OBA reports be used for talent decisions?▼
OBA reports provide behavioral data-driven talent profiles that support: internal promotion and succession decisions, team role optimization and redeployment, targeted development investment, performance management alignment, and cross-functional talent mobility. Combined with the Talent Analytics Chart (Rock Stars / Coaching Candidates / Core Contributors / At Risk), leadership can make more precise, confident people decisions — grounded in observed behavioral evidence rather than impressions or tenure.
What is the science behind the OBA?▼
OBA is grounded in behavioral science and leadership research linking observed behaviors to business outcomes. It uses the SBI (Situation–Behavior–Impact) feedback framework, which focuses on specific observed behaviors and their real-world impact. GloCoach's AI is trained on the 32-competency GloCoach Leadership Model (GCLM), which spans three domains: Developing Yourself, Developing Relationships, and Developing Your Business. The 360-degree feedback approach — combining the Talent's own interview with multiple Sponsor perspectives — creates a holistic profile with 25 million possible combinations of strengths and growth areas.

Still have questions?

Your GloCoach account manager will answer directly — usually same day Contact Us → info@glocoach.com
GloCoach
Communication Templates

Internal Email Templates

Three core emails for the full program cycle — from kickoff to completion. Best results when sent by the direct business leader the participants report to.

📌 How to use: Replace all [bracketed italic text] with your actual details. These templates are optimized for the business unit leader to send — participants respond with higher completion rates when the email comes from their direct leader rather than HR alone.

Need additional communication materials?

GloCoach can provide a one-page participant guide, FAQ flyer, or slides for your launch session Contact GloCoach → info@glocoach.com